Customer Service Representative
Oconomowoc, WI Oconomowoc, WI Full-time Full-time Estimated:
$37.
2K - $47.
1K a year Estimated:
$37.
2K - $47.
1K a year 8 days ago 8 days ago 8 days ago Work for a prosperous, family owned business! Bruno Independent Living Aids has helped improve the lives of people with limited mobility for nearly over 35 years.
Engineered and manufactured in the USA, Bruno indoor stairlifts, outdoor stairlifts and vertical platform lifts help people better access homes, public buildings and businesses, and Bruno's full line of scooter/powerchair lifts help people easily transport their mobility devices.
Overview:
This position is responsible to serve customers and government agencies via a call-center.
Provide product and sales information, process sales orders, coordinate product delivery and installation.
Work independently and on teams to develop, improve and ensure customer satisfaction.
Support Sales team to increase sales and resolve product and service concerns in a fast-paced office environment.
Responsibilities:
Knowledge of company's product lines, product functionality, prices, lead times, delivery schedules and freight carriers Respond verbally and in writing to customer requests via telephone, US mail, email and fax Interpret/assess customer requests and recommend applicable BRUNO products to provide mobility solutions that best fit customer needs Perform frequent customer follow up to ensure solution was timely and accurate Initiate and maintain accurate sales data; gather data and create reports for management and government agencies Utilize problem solving skills for work not clearly defined, create work instructions, maintain organized records and work systematically and efficiently Conduct and record post sale follow up results with customers Proven decision-making skills to expedite customer inquiries and orders accurately Develop recommendations for process improvements that identify solutions and create standardized work Work with confidential business matters, perform accurate work, display personal initiative to meet all goals within deadlines, work collaboratively and display respect, trust and integrity Education and
Experience:
High school diploma or equivalent 3 years customer service experience with strong facilitation and presentation skills Intermediate Microsoft Office suite proficiency Associate Degree in business-related field is a plus Experience in a call-center environment is a plus Experience in Epicor ERP system is a plus Experience in Salesforce CRM is a plus Experience with entering quotes and orders into a database is a plus Skills & Abilities:
Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form.
Create business-level written correspondence and verbally present information to internal and external customers.
Requires job related software skills, MS Office and the ability to operate a variety of standard office equipment.
Ability to accurately type 40 WPM Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Ability to commute/relocate:
Oconomowoc, WI 53066:
Reliably commute or planning to relocate before starting work (Required)
Experience:
customer service:
1 year (Preferred) Work Location:
Hybrid remote in Oconomowoc, WI 53066.
Estimated Salary: $20 to $28 per hour based on qualifications.
$37.
2K - $47.
1K a year Estimated:
$37.
2K - $47.
1K a year 8 days ago 8 days ago 8 days ago Work for a prosperous, family owned business! Bruno Independent Living Aids has helped improve the lives of people with limited mobility for nearly over 35 years.
Engineered and manufactured in the USA, Bruno indoor stairlifts, outdoor stairlifts and vertical platform lifts help people better access homes, public buildings and businesses, and Bruno's full line of scooter/powerchair lifts help people easily transport their mobility devices.
Overview:
This position is responsible to serve customers and government agencies via a call-center.
Provide product and sales information, process sales orders, coordinate product delivery and installation.
Work independently and on teams to develop, improve and ensure customer satisfaction.
Support Sales team to increase sales and resolve product and service concerns in a fast-paced office environment.
Responsibilities:
Knowledge of company's product lines, product functionality, prices, lead times, delivery schedules and freight carriers Respond verbally and in writing to customer requests via telephone, US mail, email and fax Interpret/assess customer requests and recommend applicable BRUNO products to provide mobility solutions that best fit customer needs Perform frequent customer follow up to ensure solution was timely and accurate Initiate and maintain accurate sales data; gather data and create reports for management and government agencies Utilize problem solving skills for work not clearly defined, create work instructions, maintain organized records and work systematically and efficiently Conduct and record post sale follow up results with customers Proven decision-making skills to expedite customer inquiries and orders accurately Develop recommendations for process improvements that identify solutions and create standardized work Work with confidential business matters, perform accurate work, display personal initiative to meet all goals within deadlines, work collaboratively and display respect, trust and integrity Education and
Experience:
High school diploma or equivalent 3 years customer service experience with strong facilitation and presentation skills Intermediate Microsoft Office suite proficiency Associate Degree in business-related field is a plus Experience in a call-center environment is a plus Experience in Epicor ERP system is a plus Experience in Salesforce CRM is a plus Experience with entering quotes and orders into a database is a plus Skills & Abilities:
Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form.
Create business-level written correspondence and verbally present information to internal and external customers.
Requires job related software skills, MS Office and the ability to operate a variety of standard office equipment.
Ability to accurately type 40 WPM Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Ability to commute/relocate:
Oconomowoc, WI 53066:
Reliably commute or planning to relocate before starting work (Required)
Experience:
customer service:
1 year (Preferred) Work Location:
Hybrid remote in Oconomowoc, WI 53066.
Estimated Salary: $20 to $28 per hour based on qualifications.
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